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Admin Portal

Getting Started with the Admin Portal

Navigate the DramWell admin command center — manage users, configure feature flags, monitor telephony, and oversee all verticals from one place.

Getting Started with the Admin Portal

The DramWell Admin Portal is the internal command center for DramWell staff. It provides cross-vertical visibility and control over every account, user, feature flag, telephony resource, and billing configuration in the platform. Access is restricted to DramWell employees with an assigned admin role.

This guide covers the key areas you will use on day one.

Prerequisites

  • A DramWell staff account with at least the viewer admin role
  • Two-factor authentication enabled on your account (required for all admin logins)
  • Familiarity with the vertical you will be supporting (DramTrade, DramGuest, DramPulse, or FieldGenius)

What You Can Do

  • Multi-vertical management — view and manage organizations across all DramWell verticals from one place
  • User administration — create, update, suspend, and impersonate user accounts; manage roles and permissions
  • Feature flags — enable or disable platform features per organization, vertical, or globally
  • Telephony — provision and manage Twilio sub-accounts, phone numbers, compliance records, and call logs
  • Monitoring — real-time system health, error logs, webhook failure tracking, and API usage metrics
  • Billing — subscription plans, invoices, payment status, and trial management per organization
  • Reports — revenue, customer acquisition, and usage reports across the platform
  • Legal & eSign — manage partnership agreements, send documents for signature via BoldSign
  • PE data room — investor-facing metrics and document management

First Steps

1. Log In to the Admin Portal

Navigate to admin.dramwell.ai and sign in with your DramWell staff credentials. You will be prompted for your two-factor code on every login. There is no "remember this device" option — this is by design.

If you do not yet have an account, contact your team lead or a Super Admin to provision one.

2. Review the Dashboard

The default view is the main operations dashboard, which shows:

  • Active organizations by vertical
  • System health indicators for all services
  • Recent error spikes and webhook failures
  • Telephony sub-account and number counts

Use the top navigation to switch between the vertical-specific dashboards: Customers, Finance, Operations, and the Vertical breakdown.

3. Find and Manage a User

Go to Users in the left sidebar. Use the search bar to find a user by name, email, or organization. From a user's profile you can:

  • View their account details, role, and login history
  • Reset their password or send a magic link
  • Suspend or reactivate their account
  • View their associated organization and subscription

To escalate a support issue, click Impersonate to log in as that user (all impersonation sessions are logged in the audit trail).

4. Manage Organizations and Subscriptions

Go to Subscriptions to see all active, trialing, and churned organizations. Click any organization to view:

  • Plan, billing status, and next renewal date
  • Usage metrics against their plan limits
  • Feature flags currently enabled
  • Linked Twilio sub-account and phone numbers

From here you can upgrade or downgrade plans, extend trials, and adjust limits.

5. Toggle a Feature Flag

Go to Feature Flags to see all platform flags. Each flag shows its current state (on/off) and scope (global, per-vertical, or per-organization). To change a flag:

  • Click the flag name to open its detail view
  • Use the Org Override section to enable or disable it for a specific organization without affecting others
  • Use the global toggle only for platform-wide rollouts — these affect all customers

All flag changes are recorded with your name and timestamp in the audit log.

6. Monitor Telephony

Go to Telephony > Sub-accounts to see all provisioned Twilio sub-accounts. From here you can:

  • View call volume and error rates per sub-account
  • Inspect individual phone numbers and their assignment status
  • Review compliance records (SHAKEN/STIR, CNAM, A2P 10DLC registration)
  • Access call logs and recordings

Go to Telephony > Compliance for A2P campaign registration status and carrier trust scores.

7. Review Logs and Monitoring

Go to Logs for a live stream of application events, filtered by severity, vertical, or organization. Go to Monitoring for the health dashboard showing uptime, p95 response times, and active alert counts.

If you see a critical alert, the on-call runbook link is pinned at the top of the Monitoring page.

Next Steps

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