Team Management
Invite team members, assign roles, and control who can access which features and brands within your DramGuest organization.
Overview
DramGuest uses role-based access control to let you bring in team members, agency partners, or brand collaborators with exactly the permissions they need — and nothing more. Roles are assigned at the organization level, with optional brand-level scoping for multi-brand accounts.
Key Concepts
Organization — The top-level container for all your brands, experiences, guests, and campaigns. A single DramWell account maps to one organization.
Member — Any user invited to your organization. Members have a role that governs what they can see and do.
Role — A named permission set. DramGuest ships with four built-in roles:
| Role | Capabilities |
|---|---|
| Owner | Full access to all features, billing, and settings. Cannot be removed by other members. |
| Admin | Full feature access except billing. Can invite and remove members. |
| Manager | Can create and manage experiences, campaigns, and guests. Cannot change org settings or access team management. |
| Viewer | Read-only access to analytics and guest profiles. Cannot create or edit anything. |
Brand Scope — On multi-brand accounts, Managers and Viewers can be scoped to one or more specific brands, limiting their visibility to only those brands' experiences, guests, and campaigns.
How It Works
Inviting a Team Member
- Go to Settings > Team.
- Click Invite Member.
- Enter the person's email address and select their role.
- On multi-brand accounts, optionally restrict their brand access under Brand Scope.
- Click Send Invite.
The invitee receives an email with a link to set their password. The invite expires after 7 days. You can resend it from the Pending Invites tab.
Changing a Member's Role
Go to Settings > Team, find the member in the list, and click the role badge next to their name. Select a new role from the dropdown. Changes take effect immediately.
You cannot demote the last Owner in an organization. Transfer ownership first by promoting another Admin to Owner before changing your own role.
Revoking Access
Click the ... menu next to any member and select Remove Member. The user loses access immediately. Their contributions (created experiences, campaign history) are retained and not deleted.
Transferring Ownership
Go to Settings > Team, find the member you want to make the new Owner, click ..., and select Make Owner. You will be demoted to Admin. This action requires you to confirm with your account password.
Audit Log
All team management actions — invites, role changes, removals — are logged under Settings > Team > Audit Log. Each entry records the acting user, the affected user, the action, and a timestamp.
Tips
- Use the Viewer role for brand partners or clients who need visibility into analytics without the ability to accidentally edit campaigns.
- Scope agency or freelance team members to specific brands so they can only see the accounts they are working on.
- Review the team roster quarterly and remove members who have left your organization. Stale accounts are a common source of unauthorized access.
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